Terms and Conditions

Privacy Policy
Vantage values the privacy and security of its customers and browsers, so any personal information that you provide to Vantage is used for the purpose of personalizing and enhancing your web experience with Vantage, and for no other purpose. Vantage's specific privacy policies are outlined below.
The Information We Collect
There are three ways that Vantage obtains information from you: (1) via signup on Vantage's website; (2) from an on-line purchase; or (3) navigational information about where visitors go on our website.

How We Use The Information
The information obtained from registration on-line is utilized to improve your web experience with Vantage by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional e-mails, which provide you with the latest and greatest information regarding Vantage and its products.

The information we ask for when you order on-line is your name, address, phone number, credit card number and email address, and is used only to complete the order, to confirm the order and to confirm shipment of the order. You may, upon placement of an order, opt to allow Vantage to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose.

The navigational information allows us to see which areas of our Web site are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, browser version, IP address) may be collected which will provide information regarding the general use of our website.
Vantage will never sell any information about you to anyone. No information is collected about you unless you make an online purchase, signup for information, or create an account. "Cookies" are used by Vantage only to allow you to use Vantage's web site in the most efficient manner.

All images and logo files within this website remain the property of Vantage Tennis Int'l LLC. Some images are credited to invision photography ltd but ownership is retained by VTI.

Vantage has a company policy not to flood people with e-mail correspondence, but simply gives you periodic information so you can stay up to date on what Vantage is offering. Vantage also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to opt out from receiving future mailings.

Children's Privacy
Although Vantage does not specifically direct its web site to children, Vantage strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Vantage asks that anyone 13 years of age or younger not attempt to register with Vantage or otherwise provide Vantage with any personal information without the consent of a parent or legal guardian.
Access to Your Personal Information
Vantage will provide you with access to the personal information you provided to Vantage by allowing you to view update or correct your information. In order to protect your privacy, Vantage takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. Vantage will accomplish this through the use of passwords and personal data.
Updates to Privacy Information
Please review the site periodically to see any updates to the information provided here.

Coaches/Teaching Pro
Once accepted as a Vantage coach or Teaching Pro, you will receive substantial discount on all items on the Vantage Tennis website via a Wholesale account status. This discount should be used to purchase items for personal use, demonstration items, and items for resale. We do not impose minimum order quantities for any items, however we reserve the right to downgrade any wholesale account that is inactive for 60 days or more. If your account has been downgraded and you wish to continue as a Vantage coach, please contact us.

In return for the discounted pricing,  we expect you to promote and advertise the brand to the best of your ability which includes having your personal and demo frames stenciled at all times and keep all frames in presentable condition (good bumper/grommets, clean grips etc). We also expect all Vantage coaches to update us with any information regarding players or sponsorship opportunities within their area.

Racquet Warranty Policy
All Vantage racquet's are fully warranted for one year from the date of purchase. This warranty covers all structural failures arising from regular use or manufacturing defects. The warranty does not cover regular deterioration of Grips and Strings. In all circumstances the racquet will need to be returned to Vantage before any replacement is issued.
Luggage and Head Cover Warranty Policy
All items of Vantage luggage are fully warranted for six months from the date of purchase. This warranty covers all types of luggage including head covers against manufacturing or material defects. In all circumstances the item will need to be returned to Vantage before any replacement is issued.
Out of Stock Items
As a live site, it is not always possible to show out of stock items prior to an order being placed. Where possible, alternative products will be offered or a full refund given. This type of issue is more relevant during busy periods such as a site sale or discounted item promotion. We endeavor to update our site as often as possible with new information, but apologize if your chosen item is not available.

Return Policy
Your satisfaction is guaranteed. If for any reason you are not satisfied with your purchase, just return it unused within 30 days for a full refund.
It is not possible to refund or exchange any item that has been used or damaged in anyway.
Any return of Vantage product to Vantage should include all original accessories that were supplied. Please include the packing slip with your return and wrap the package securely. For your protection, we recommend that you use a traceable and insurable form of mail for shipment.

Before returning your item(s), please contact Vantage Sport Limited to obtain a Return Authorization Number